Mister T: Troubleshooting

DNS

Wed, 06 Sep 2006 18:12:29 GMT

Some of you had concerns about "Page not available" errors a month ago. I think we've fixed this problem now. For those of you affected by this, I'd really like your help in verifying that things look good for you. If you have an opportunity, browse the Spaces site as much as you can later tonight, to see if you experience any trouble.

This is really for the users who got the DNS/Page Not Available error. Most of you were not affected by this error, so you can safely ignore this message.

Talking about Empty page

Mon, 07 Aug 2006 19:33:04 GMT

Thank you very much for your comments. The information has been very important and helpful to me.

We have presently made some changes to the system, and I'd like you guys to do the following exercise, the next time you see a problem. Please let me know what you see. Your reporting so far has been exact and precise, so keep it in the same format, please.

Next time you see a problem (page not found), do the following.

Let's say that the space you had a problem with is called "mike."

Do the following.

1) Try http://mike.mobile.spaces.live.com/. This is the cell-phone version of the space. LEt me know if you see the same error.

2) Try http://spaces.live.com/. Let me know if you see this page show up. This is the homepage of our site, of course.

3) Try http://sc.services.spaces.live.com. Here, you should see the warning: "You are not authorized blah blah". You should NOT see "Page not found."

4) Try the original space url again. http://mike.spaces.live.com/. I want to know if the error you see keeps happening.

Also, please be sure to record the time you encountered this, and when the problem went away.

I look forward to fixing this matter with your helpful information.

Quote

Empty page

I've heard of folks complaining about not seeing people's spaces. Has any of you seen an empty page when trying to access someone's space? I'm not talking about "Access denied" here. I'm talking about a completely blank page that says "Page cannot be found," or something similar. If so, can you please tell me more about it? I want to fix this problem for you, and need to know some additional information. Specifically:

1) What time did you see this exactly?

2) When you next see this, can you try going to http://spaces.live.com? Can you please tell me if you see this URL successfully?

3) How long did you see this before the problem went away?

Thanks very much! I'm determined to get this addressed, and your input will be essential, as it always is.

Empty page

Sat, 05 Aug 2006 07:39:38 GMT

I've heard of folks complaining about not seeing people's spaces. Has any of you seen an empty page when trying to access someone's space? I'm not talking about "Access denied" here. I'm talking about a completely blank page that says "Page cannot be found," or something similar. If so, can you please tell me more about it? I want to fix this problem for you, and need to know some additional information. Specifically:

1) What time did you see this exactly?

2) When you next see this, can you try going to http://spaces.live.com? Can you please tell me if you see this URL successfully?

3) How long did you see this before the problem went away?

Thanks very much! I'm determined to get this addressed, and your input will be essential, as it always is.